Hi fellow farmers. I’m posting this in case there are some of you whose farms were also reset.
So I’ve experienced it again. When I opened my game, everything went back to zero and there’s a pop up window that says I have another farm saved in my account, and that I can restore it. I closed the app and asked for help on the Facebook community. The moderator gave me these instructions:
I followed the instructions and “restored” my farm on their back up. However, the farm restored was level 72, without my rainbow dragons and dragon dwelling and half of my crystals. I lost my rescued animals and halloween stuff too. I lost pretty much all the stuff since at least 3 updates ago.
Still, the Fairy Farm mobile community tried to be helpful. But there’s only so much she can do.
I’ve already emailed email@example.com twice. In the second one, I sent screenshots of the items I’m hoping to get back (as the Facebook moderator said. As long as I get my dragons and dragon dwelling and crystals back, I can just work to get my old level back and finish the quests again. As of this post, I haven’t gotten a response.
The moderator also gave some possible reasons why the game keeps crashing. You might want to avoid them too.
Also, she said it’s best to keep the Internet connection on so your game’s backup would as much as possible be updated.
So there. I’ll keep you guys posted on how this goes. I really do hope I can get even just my items (my dragons and dragon dwelling and crystals) back. I have a hunch they can no longer get my most updated farm and level, so I’d settle for getting my important stuff instead.
If this goes well, then we’d already have some sort of guide for other players who might come across the same problem. If not, well, I’m afraid I don’t want to play anymore. This “game restarting”/”losing my game” thing is really getting old. This is at least the 3rd time I’ve lost my game and I just kept playing on. But now…
Sadly, if I’m no longer playing, I’m afraid I can’t keep this blog updated as well. 😦
Update: Oct 31, 2013
Within the day, I received a reply from Old Merlin of the Fairy Farm team, asking for my Google ID. They also asked for an itemized list of the items I want restored. I’ve just sent a reply with the things Old Merlin asked for. They’ll probably find my response tonight. (Still hoping for the best. ^_^)
Update: Nov 7, 2013
I kept sending and resending the things they I asked for, but that, folks, is how far the player “support” has taken me.
I haven’t heard from them since.
Is there anyone here who has new information, or who has had a better experience?
Update: Nov 8, 2013
It’s 9:45pm here and when I checked my mail, I found a message from the Fairy Farm support team apologizing for the delay. It seems the Ministry of Magic is swamped with mails.
Anyway, the message says my dragons, crystals and coins have already been sent to me, although they may take a while to pop up. I opened my farm and…
I’m still waiting for the crystals and coins, but with the return of my dragons, it feels like everything’s gonna be fine. :’)
I’ve already told the Fairy Farm support team that it’s ok if I don’t get all my items and coins and level back. The dragons and crystals will do. I can just earn the rest again.
Oh yeah, I also got a message from the Fairy Farm mobile community moderator:
Update: Nov 9, 2013
Got my crystals and coins too! Now I can really go back to my farm. Thank you!